Privacy Policy

Privacy Policy

We are committed to protecting your privacy. Contact us via our contact details if you have any questions or problems regarding the use of your Personal Data and we will be happy to help you. By using this Website or our services, you consent to the processing of your personal data as described in this Privacy Policy.

Index

  1. Definitions used in this Policy
  2. Data protection principles we follow
  3. What rights do you have in relation to your Personal Data
  4. What personal data we collect about you
  5. How we use your personal data
  6. Who else has access to your personal data
  7. How we protect your data
  8. Cookie information
  9. Contact Information

 

Definitions

Personal data – any information relating to an identified or identifiable natural person. Processing – any operation or set of operations performed on Personal Data or sets of Personal Data. Data subject – a natural person whose personal data is being processed. Child – a natural person under 16 years of age.

Data protection principles

We promise to follow the following data protection principles:

  • Processing is legal, fair and transparent. Our processing activities have legal bases. We always consider your rights before processing personal data. We will provide information about processing upon request.
  • Processing is limited to the purpose. Our Processing activities adjust to the purpose for which the Personal Data was collected.
  • Processing is done with minimal data. We only collect and process the minimum amount of personal data necessary for any purpose.
  • Processing is limited for a period of time. We do not store your personal data for longer than necessary.
  • We will do our best to ensure the accuracy of the data.
  • We will do our best to guarantee the integrity and confidentiality of the data.

Data subject rights

The data subject has the following rights:

  1. Right to information – which means you have the right to know whether your Personal Data is being processed; What data is collected, where it is obtained from and why and by whom it is processed.
  2. Right of access – meaning you have the right to access data collected from/about you. This includes your right to request and obtain a copy of the Personal Data collected about you.
  3. Right to rectification – meaning you have the right to request rectification or deletion of your Personal Data that is inaccurate or incomplete.
  4. Right to erasure – that is, in certain circumstances, you can request that your Personal Data be erased from our records.
  5. Right to restrict processing – i.e. where certain conditions apply, you have the right to restrict the processing of your personal data.
  6. Right to object to processing – that is, in certain cases, you have the right to object to the Processing of your Personal Data, for example, in the case of direct marketing.
  7. Right to object to automated processing – meaning you have the right to object to automated processing, including profiling; and not be subject to a decision based solely on automated processing. This right can be exercised whenever there is a result of profiling that produces relative legal effects or significantly affects you.
  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or, if possible, as a direct transfer from one Processor to another.
  9. Right to lodge a complaint – in the event that we deny your request under the Access Rights, we will provide a reason why. If you are not satisfied with the way your request was handled, please contact us.
  10. Right to help from a supervisory authority – that is, you have the right to help from a supervisory authority and the right to other legal remedies, such as claiming damages.
  11. Right to withdraw consent – ​​you have the right to withdraw any consent to the Processing of your Personal Data.

  

Data we gather

Information you provide to us

This could be your email address, name, billing address, home address, etc. – mainly information necessary to provide you with a product/service or improve your customer experience. We store the information you provide to us to comment or carry out other activities on the Website. This information includes, for example, your name and email address if, for example, you fill out a form on our website.

Information automatically collected about you

Includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your purchase history (if any), etc. This information is used to improve your customer experience. When you use our services or view the content of our website, your activities may be recorded.

Information from our partners

We gather information from our trusted partners, with confirmation that they have legal reasons to share this information with us. This is information that you have provided directly or that has been collected about you for other lawful reasons.

Publicly Available Information We may collect information about you that is publicly available.

How we use your personal data

We use your Personal Data for legitimate reasons and/or with your consent. Based on the conclusion of a contract, the fulfillment of contractual obligations or legitimate interest, we process your personal data for the following purposes:

  • To identify you;
  • To provide a service or send/offer a product;
  • To improve the customer experience (e.g. cookies)
  • Communicate for sales or invoicing;
  • Fulfill a legal or contractual obligation;
  • To provide information upon request (e.g. Newsletter);
  • To send personalized offers* (from us and/or our carefully selected partners);
  • Manage and analyze our customer base (behavior and purchase history) in order to improve the quality, variety and availability of products/services offered/provided;
  • conduct customer satisfaction questionnaires;
  • for other purposes, we ask for your consent;

We process your Personal Data to comply with obligations arising from the law and/or use your Personal Data for the options provided by law. We reserve the right to anonymize the Personal Data collected and to use such data. We will only use data outside the scope of this Policy when it is anonymized. We retain your billing information and other information collected about you for as long as necessary for accounting purposes or other legal obligations, but no longer. We may process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was collected. To do this, we will ensure that:

  • The link between purposes, context and nature of personal data is suitable for further processing;
  • Further processing would not harm your interests and
  • There will be adequate safeguards for processing.

We will inform you about any other processing and purposes.

Who can access your personal data

We do not share your personal data with anyone.

How we protect your data

We do our best to keep your personal data secure. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymization where appropriate. We monitor our systems for possible vulnerabilities and attacks. Our Website has additional security, antivirus and firewall modules to ensure greater security of the data we store. Even if we do our best, we cannot guarantee the security of information. However, we promise to notify the appropriate authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and assist authorities in the event of a breach. If you have an account, please note that you must keep your username and password secret.

Children

We do not intend to or knowingly collect information from children. We do not target children in our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyze customer behavior, administer the website, track users' movements and collect information about users. This is done to personalize and enhance your experience with us. A cookie is a small text file stored on your computer. Cookies store information used to help the website function. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may make it difficult to use certain functions.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are necessary for you to use some important features on our website, such as logging in. These cookies do not collect personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and enables us to provide you with more personalized features. For example, they may remember your name and email in comment forms so that you do not have to re-enter that information the next time you comment or log on to our Website.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services
  • Advertising cookies – these cookies are used to provide advertisements that are relevant to you and your interests. Additionally, they are used to limit the number of times you see an advertisement. They are usually placed on the website by advertising networks with the permission of the website operator. These cookies remember that you have visited a website and this information is shared with other organizations such as advertisers. Typically, targeting or advertising cookies are linked to website functionality provided by the other organization.

You can remove cookies stored on your computer through your browser settings. Alternatively, you can control some third-party cookies using a privacy-enhancing platform. For more information about cookies, visit allaboutcookies.org .

Contact Information

Managing Entity:

Aléssia Medeiros

geral@clickmap360.pt

Supervisory authority:

National Data Protection Commission

Av. D. Carlos I, 134 – 1.º 1200-651 Lisbon Tel: +351 213928400 – Fax: +351 213976832 – e-mail: geral@cnpd.pt Website: www.cnpd.pt

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy. The last modification was made on November 10, 2023.